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ZIVA Light Engine for Yokogawa CSU is here!

FAQ

Customer Service

What are Lumencor’s certifications?

Customer Service

What arrangements need to be made if my Lumencor Light Engine requires service?

Customer Service

Can you build a custom Light Engine solution for an original equipment manufacturers (OEM) opportunity?

Customer Service

What is the warranty period for a Light Engine?

Customer Service

Can I get a demonstration of a Light Engine product before I buy?

Customer Service

Where can I purchase a Lumencor product?

Customer Service

What is a certificate of conformance and where can I find it?

Customer Service

Software/Control Functions

The power switch and light output switch of my SOLA Light Engine are both in the “ON” position, but there is no light output.

Software/Control Functions

Why does pressing the foot pedal on my SOLA Light Engine have no effect?

Software/Control Functions

I am controlling a SOLA Light Engine via serial commands from third-party software. The intensity adjustment controls work but the on/off commands do not. How do I get the on/off commands from the computer to work?

Software/Control Functions

My SPECTRA X does not respond as expected to TTL pulses, how can I address this issue?

Software/Control Functions

Light Delivery

Why do Lumencor Light Engines require liquid light guides or optical fibers?

Light Delivery

What are the numerical apertures of Lumencor’s light delivery guides?

Light Delivery

Why should I use Lumencor’s proprietary coupler/collimator?

Light Delivery

What is the difference between SMA and FC/PC optical fiber connectors?

Light Delivery

What is the lifetime of the Liquid Light Guide (LLG) when used with Lumencor's Light Engines?

Light Delivery

Operations

How do I obtain replacement interlock connectors for my Light Engine?

Operations

One of my SPECTRA X excitation filters seems to have fallen out of the filter paddle into the Light Engine, how can I retrieve it?

Operations

How do you change the filters in a SPECTRA X (2012-2022) filter paddle?

Operations

What filters can be used with a SPECTRA, SPECTRA X, AURA or RETRA Light Engine?

Operations

What are the correct locations for the bandpass filters associated with the light output channels of the SPECTRA X Light Engine?

Operations

Why does my Light Engine fan stay on even when I think I have turned my Light Engine off?

Operations

Why can I still detect light output when the source intensity is set at zero?

Operations

Performance

Why buy Lumencor's White Light Engines vs Excelitas or CoolLED?

Performance

Why buy Lumencor's Color Selective Light Engines vs Excelitas or CoolLED?

Performance

Light Engines

What are the main improvements in the new (2023) SPECTRA X Light Engine?

Light Engines

How do the Generation II (2014–2020) and Generation III (2021–present) SOLA Light Engines compare?

Light Engines

Is my SOLA Light Engine a Generation I, II or III model?

Light Engines

How can I distinguish externally which SOLA Light Engine model I have?

Light Engines

What is the difference between SPECTRA X and SPECTRA Light Engines?

Light Engines

What does Lumencor mean by “light pipe”?

Light Engines

What does solid state mean?

Light Engines

Why does Lumencor call the FITC channel “cyan” when FITC fluorescence is green?

Light Engines

Why are Lumencor Light Engines considered a “greener” or sustainable illumination solution?

Light Engines

Which Lumencor Light Engine is the right choice for my application?

Light Engines

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