FAQ
Customer Service
What are Lumencor’s certifications?
Customer Service
What arrangements need to be made if my Lumencor Light Engine requires service?
Customer Service
Can you build a custom Light Engine solution for an original equipment manufacturers (OEM) opportunity?
Customer Service
What is the warranty period for a Light Engine?
Customer Service
Can I get a demonstration of a Light Engine product before I buy?
Customer Service
Where can I purchase a Lumencor product?
Customer Service
What is a certificate of conformance and where can I find it?
Customer Service
Software/Control Functions
The power switch and light output switch of my SOLA Light Engine are both in the “ON” position, but there is no light output.
Software/Control Functions
Why does pressing the foot pedal on my SOLA Light Engine have no effect?
Software/Control Functions
I am controlling a SOLA Light Engine via serial commands from third-party software. The intensity adjustment controls work but the on/off commands do not. How do I get the on/off commands from the computer to work?
Software/Control Functions
My SPECTRA X does not respond as expected to TTL pulses, how can I address this issue?
Software/Control Functions
Light Delivery
Why do Lumencor Light Engines require liquid light guides or optical fibers?
Light Delivery
What are the numerical apertures of Lumencor’s light delivery guides?
Light Delivery
Why should I use Lumencor’s proprietary coupler/collimator?
Light Delivery
What is the difference between SMA and FC/PC optical fiber connectors?
Light Delivery
What is the lifetime of the Liquid Light Guide (LLG) when used with Lumencor's Light Engines?
Light Delivery
Operations
How do I obtain replacement interlock connectors for my Light Engine?
Operations
One of my SPECTRA X excitation filters seems to have fallen out of the filter paddle into the Light Engine, how can I retrieve it?
Operations
How do you change the filters in a SPECTRA X (2012-2022) filter paddle?
Operations
What filters can be used with a SPECTRA, SPECTRA X, AURA or RETRA Light Engine?
Operations
What are the correct locations for the bandpass filters associated with the light output channels of the SPECTRA X Light Engine?
Operations
Why does my Light Engine fan stay on even when I think I have turned my Light Engine off?
Operations
Why can I still detect light output when the source intensity is set at zero?
Operations
Performance
Where can I purchase BeRST?
Performance
Why buy Lumencor's White Light Engines vs Excelitas or CoolLED?
Performance
Why buy Lumencor's Color Selective Light Engines vs Excelitas or CoolLED?
Performance
Light Engines
Is the SOLETTE or SOLA Light Engine right for me?
Light Engines
What are the main improvements in the new (2023) SPECTRA X Light Engine?
Light Engines
How do the Generation II (2014–2020) and Generation III (2021–present) SOLA Light Engines compare?
Light Engines
Is my SOLA Light Engine a Generation I, II or III model?
Light Engines
How can I distinguish externally which SOLA Light Engine model I have?
Light Engines
What is the difference between SPECTRA X and SPECTRA Light Engines?
Light Engines
What does Lumencor mean by “light pipe”?
Light Engines
What does solid state mean?
Light Engines
Why does Lumencor call the FITC channel “cyan” when FITC fluorescence is green?
Light Engines
Why are Lumencor Light Engines considered a “greener” or sustainable illumination solution?
Light Engines
Which Lumencor Light Engine is the right choice for my application?
Light Engines