Lumencor RMA Request Form

  • Contact Information

  • Reason for Request

  • Please give a short description of the issues that you want to have resolved. For issues involving technical problems with Lumencor light engines, please describe all symptoms of malfunction. We will evaluate your description and determine whether the problem can be resolved remotely or if it requires a return of the product concerned. In the course of troubleshooting, we may send follow-up questions by e-mail to the address listed in the "Contact Information" section. If you have images or data illustrating the nature of the problem, please e-mail these to rma@lumencor.com with the 4-digit serial number of the light engine in the subject line. We will provide quotations for all repairs and upgrades not covered by warranty. In these cases, a purchase order must be received by Lumencor before work commences.
  • Return Shipping Address

    This is the address that will be used for return shipment from Lumencor after completion of evaluation and/or repair of products. For repairs that are covered under warranty, Lumencor will pay return shipping charges.
lumencor

14940 NW Greenbrier Parkway | Beaverton, OR 97006 USA | 503.213.4269 | info@lumencor.com